Terms of service

Overview

Welcome to NovuGoods. The terms "we," "us," and "our" refer to NovuGoods, operated by NovaPixel LLC.

NovaPixel LLC operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a shopping experience (the "Services"). NovuGoods is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of any account credentials and for activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

Section 2 — Our Products

We make reasonable efforts to provide accurate descriptions and images of our products. However, colors and product appearance may vary depending on your device, display settings, and other factors.

Product descriptions, specifications, availability, and pricing may be changed or updated at any time without notice. We reserve the right to discontinue products or limit quantities available for purchase.

Section 3 — Orders

When you place an order, you are submitting a request to purchase the products in your order. We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraud, or other circumstances.

Your order is not accepted until we confirm it. Payment must be received and processed before an order is accepted.

Please review your order carefully before submitting it. Cancellation requests may not be possible after an order has been processed or shipped.

Returns and refunds are subject to our Return & Refund Policy.

You represent that purchases are for personal or household use and are not being made for unlawful resale or other prohibited purposes.

Section 4 — Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Unless otherwise stated, applicable taxes or other charges may apply depending on your location.

You agree to provide accurate and current billing, payment, shipping, and contact information for purchases made through our store.

You represent that you are authorized to use the payment method provided for your purchase.

Section 5 — Shipping and Delivery

We offer free shipping on all orders.

Most orders are processed and dispatched within 1–3 business days after payment is confirmed.

Estimated delivery times are:

• Most products: 3–7 business days after dispatch

• Some products: 10–14 business days after dispatch

Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather, holidays, customs processing, or circumstances outside our reasonable control.

For additional information, please see our Shipping Policy.

Section 6 — Intellectual Property

The Services and their content, including trademarks, logos, text, images, graphics, product descriptions, reviews, videos, audio, and website design, are owned by or licensed to NovaPixel LLC, NovuGoods, Shopify, or the applicable third-party rights holders.

You may use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, copy, publish, transmit, or otherwise exploit our content without prior written permission, except as permitted by applicable law.

NovuGoods and related names, logos, designs, and slogans may be trademarks of their respective owners.

Section 7 — Optional Tools

We may provide access to third-party tools or services as part of the Services. These tools may be provided by third parties and may be subject to their own terms and policies.

Any use of third-party tools is at your own discretion and subject to the applicable third party's terms.

We may introduce additional features, tools, or services in the future. Any such additions will also be subject to these Terms unless otherwise stated.

Section 8 — Third-Party Links

Our Services may contain links to third-party websites or services.

We are not responsible for the content, accuracy, privacy practices, security, or availability of third-party websites or services. If you choose to access third-party websites, you do so at your own risk.

Any questions or disputes regarding third-party products or services should be directed to the applicable third party.

Section 9 — Relationship with Shopify

NovuGoods is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are transactions between you and NovaPixel LLC. Shopify is not responsible for products sold by us or for disputes arising from transactions between you and us, except where otherwise required by law.

Section 10 — Privacy

Your use of the Services is also subject to our Privacy Policy.

Because our Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services. For additional information, please review our Privacy Policy and Shopify's applicable privacy policies.

Section 11 — Feedback

If you submit reviews, suggestions, feedback, ideas, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit the content and that it does not violate the rights of any third party or applicable law.

Section 12 — Errors and Omissions

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services to violate applicable laws or regulations, infringe intellectual property rights, harass or harm others, transmit malicious code, engage in fraud or abuse, interfere with the operation or security of the Services, or otherwise misuse the Services.

You must not attempt to gain unauthorized access to our systems or interfere with security or authorization features.

We reserve the right to suspend or terminate access to the Services where we reasonably believe that these Terms have been violated.

Section 14 — Termination

We may suspend or terminate access to the Services where permitted by law if you violate these Terms or engage in conduct that may harm our Services, business, users, or third parties.

Provisions that by their nature should survive termination will continue to apply after termination.

Section 15 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

To the extent permitted by law, we disclaim implied warranties and conditions, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.

Section 16 — Limitation of Liability

To the fullest extent permitted by applicable law, NovaPixel LLC, NovuGoods, and their respective affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

Section 17 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless NovaPixel LLC, NovuGoods, and their affiliates, employees, contractors, service providers, and licensors from claims, damages, liabilities, and reasonable expenses arising from your violation of these Terms, violation of applicable law, or misuse of the Services.

Section 18 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

Section 19 — Waiver and Entire Agreement

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with the policies referenced in them, constitute the agreement between you and us regarding your use of the Services and supersede prior agreements relating to the same subject matter.

Section 20 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms where permitted by law.

Section 21 — Governing Law

These Terms are governed by the laws applicable to the business entity operating NovuGoods, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms limits any mandatory consumer rights or protections that apply to you under the laws of your place of residence.

Section 22 — Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be posted on this page with a revised effective date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

Section 23 — Contact Information

Questions about these Terms of Service can be sent to:

NovuGoods
Operated by NovaPixel LLC
Email: support@novugoods.com