Shipping policy

We ship orders from our US warehouse. Most orders are processed and dispatched within 1–3 business days after payment is confirmed.

Delivery Times

Most orders arrive within 3–7 business days after dispatch.

Some products may require 10–14 business days after dispatch. The estimated delivery time for your order may vary depending on the product and destination.

Delivery times are estimates and may vary due to shipping carrier delays, customs processing, public holidays, weather, or other circumstances outside our control.

Shipping Cost

Free shipping on every order — no minimum purchase required.

Order Tracking

You will receive a tracking number by email as soon as your order ships.

If your order has not arrived within the applicable estimated delivery window, please contact us at support@novugoods.com with your order number. We will review the shipment and assist you with the next steps.

Where We Ship

We currently ship to:

• United States

• United Kingdom

Delays

Delivery estimates are not guaranteed. Carrier delays, customs checks, public holidays, weather conditions, or other unforeseen circumstances may occasionally extend delivery times.

If your order is significantly delayed, please contact us at support@novugoods.com and we will investigate the shipment and help resolve the issue.