We ship orders from our US warehouse. Most orders are processed and dispatched within 1–3 business days after payment is confirmed.
Shipping Cost
Free shipping on every order — no minimum purchase required.
Delivery Times
Delivery times vary depending on the product:
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Most products: 3–7 business days after dispatch
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Some products: 10–14 business days after dispatch
Please note that these are estimated delivery times and may vary due to the shipping carrier, weather, holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number so you can follow your package's progress.
If you have not received tracking information within the processing period, please contact us at support@novugoods.com.
Delayed or Missing Orders
If your order has not arrived within the applicable estimated delivery window, please contact us at support@novugoods.com with your order number. We'll be happy to help investigate the shipment.
Address Changes
Please make sure your shipping address is correct before completing your purchase. If you need to make a change, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.